Privacy Policy

At Core94 Limited we are committed to protecting your privacy.  We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the web trader code of conduct.
We will only collection information given at the time of ordering or registering with Core94 Limited.  We will not pass on any of your information to any other company.  Personal information collected by us will only be used by Core94 Limited to send further offers or promotional items to you by Core94 Limited solely.  If you do not wish us to send further offers or promotional materials then please contact us.

Orders

Any purchase of our products will be governed by these terms.
All products are subject to availability.
All orders are subject to acceptance by us.
The quantity, quality and description of any specifications for the products shall be those set out in the site but you should be aware that the product details, including prices appearing on the website are not always accurate.  We reserve the right to correct errors and omissions in any price or other information without any liability.
It is your responsibility to ensure that you hold any relevant qualifications from a recognised training organisation before purchase of a particular item.

Delivery

Due to the limited availability of some of the products we sell, a particular item may be out of stock.  You will be notified at the time of ordering an expected delivery date.
If your order has to be sent in more than one shipment because of delivery / stock delays, Core94 Limited will charge for the initial shipment only.
Delivery will be advised but please leave up to 30 days for delivery for an out of stock item.  In stock items will generally be dispatched the same day but some out of stock products may take longer.  Any delivery date will be an estimate only, although Core94 Limited will always strive to make sure your goods are delivered in 5-7 working days.
Any claim based on any defect in quality or condition of the products must be notified to us within a reasonable time of delivery.
The standard delivery cost for shipment to a UK address is calculated and displayed on the website.  If you would like your goods dispatched by another method or to a different country then you must contact us for an estimated shipment cost.
Risk of damage to or loss of the product shall pass to you at the point at which they are delivered.

Payment

All prices in our brochures or website are subject to change without prior notice to reflect any increase in manufacture / supply / delivery costs.  However you will be notified of any increase in costs prior to confirmation of the order and / or payment transaction.
Payment is due on orders of the goods.  Payment will be debited from your card when you place the order for the goods.
Please note that your payment will be debited in the currency of your choice.  You may use MasterCard, American Express, Visa, Electron, Delta, Maestro, and PayPal or alternatively you can arrange a money order or personal cheque drawn on UK funds payable to Core94 Limited.
At Core94 Limited we endeavour to protect credit card owners from fraud and therefore will report to the authorities any persons attempting to use a card which they are not authorised to do so.

Warranties and Liability

To the extent permitted by law, Core94 Limited does not have any liability for the content of any websites which link into this site or out from our site.
All products supplied conform to all relevance British and European standards.
All products are supplied with full UK suppliers’ guarantee, the details of which are available on request.
If there is a defect in any of the products then we will replace the defective products free of charge or if you choose not to have a replacement you are entitled to a full refund of the price of the product (or a proportionate part of the price).  Your statutory rights are unaffected. 

Property

Prices are subject to change at any time prior to Core94 Limited final acceptance of your order.  In the event we discover a material error in the description or availability of a product or service that affects your outstanding order with Core94 Limited, or an error in pricing, we shall notify you of the correction and ask you whether you still wish to proceed.  If you choose to cancel the order and your credit / bank account has already been charged for a purchase, Core94 Limited will issue a credit to your credit card and or bank account in the amount of the charge.
Ownership of the product shall pass to you once Core94 Limited has manually confirmed the details of your order and your payment transaction has cleared.
Core94 Limited asserts all of its intellectual property rights in all of its promotional materials and trademarks.

Returning Wrong Size or Faulty Goods

If any product which is purchased does not turn out to be the correct size for you then we will exchange it for the correct size provided that the product has not been used in any way and is returned to us in its original packing “as new”.  Any product that is returned for an exchange must first be notified to Core94 Limited by telephone or email.
If any product that has been purchased is faulty we will exchange it for an identical replacement free of charge or a full refund.  Before dispatch of a replacement item our engineers or manufacturers engineers will have to verify the fault.  Any product returned due to being faulty must be returned to Core94 Limited and we recommend via a recorded signed for method within a reasonable time of receiving the said product.

Export

If goods are to be shipped or used overseas, then it is your responsibility to ensure that the product is able to be shipped to and used in your country.
We do not offer a refund (excluding faulty items) to countries outside of the European Union.
Incorrectly sized items dispatched inside or outside the UK and inside the European Union can be exchanged but customers are responsible for the cost of shipping the items back to us and then the return carriage costs to return the goods back to the customer.  If any product which is purchased is faulty we will exchange it for an identical replacement free of charge or offer a full refund.
Consignments despatched to addresses outside of the UK may only be sent to the registered billing address as held by your credit card company.
 

Your Right to Cancel

Under the Distance Selling Regulations if you buy online or by telephone your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt.  A deduction will be made from the refund to cover the direct costs of delivery, manufacture and administration costs.  To cancel or return all or part of an order you must notify Core94 Limited in writing, by email or letter.  You must have taken reasonable care of the products and not used them in anyway, the must also be returned in the original packaging and in a resalable condition.
For reasons of Health and Hygiene we are unable to exchange or refund the following products.  Please note that your right to return products does NOT apply to products which fall into the following categories unless they are faulty or not as described:

Gift Certificates / Made to Measure or Personalised Goods
Face Masks / Snorkels / Watersports Footwear / Helmets / Wetsuits

This policy does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the Consumer Protection (Distance Selling) Regulations, further details of which are available from local Trading Standards Department or Citizens Advice Bureau.Customer Satisfaction

If you are not happy with the service you have received please contact Jason Topley:  
Tel +44 (0) 1224 581313 or by email jasontopley@core94.com
 

General

You are not entitled to assign or transfer any of your rights or obligations under this contract.
This contract shall be governed by the laws of Scotland and you agree to submit to the non-exclusive jurisdiction of the Scottish Courts.